Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Team via email at doubletake@ysm.ca

How can we help?

FAQ

Ordering

What size should I buy?

Since we are a secondhand store, the sizing can be different from one size to another. We always recommend checking the measurements available in the product description.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Can I cancel my order?

We completely get it, we change our minds too! We are able to cancel depending of the status order. Please contact us at doubletake@ysm.ca as soon as possible so we can see if your order can still be cancelled.

How can I donate to Double Take?

Thank you for supporting us, your donation makes the difference! Check our donation page for more details how to donate to us and after that, you can schedule an appointment for your drop-off donation.

Shipping, Returns & Exchanges

You can pick up our order at our store for free or get your order shipped, using Canada Post. You’ll be asked to select the delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What is the pickup policy?

Please bring your confirmation email or a valid identification (A provincial photo identification or a driver's license) when you come to collect your order by the cashier.

You have 30 days from the day your order pick up notification email is sent to pick up your order at 310 Gerrard St E.

If you order is not picked up in that above time frame, it will be put back for sale on the online store and refunds will not be possible.

If you have any circumstances that prevent you from picking up your order, please contact us at doubletake@ysm.ca.
We would have no trouble accomdating indiviual circumstances.

Do you ship internationally?

At this time, we do not ship outside Canada. However, we are working on offering international shipping very soon!

What are the shipping costs?

Shipping charges for your order will be calculated and displayed at checkout.

What is your return policy?

Check our return policy for more details.

How long until I get my delivery?

All orders are processed within 3 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped with the tracking information. Potential delays might occur due to COVID-19.

Will my order be ready for December 25th?

Please order all pickup orders by December 22nd end of day to guarantee pick up before we close on December 24th at 6pm.

For delivery orders, please follow Canada Post guidlines for shipping. We cannot guarantee shipping times but all orders and packed and given to Canada Post promptly after ordering.

https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/holiday-sending-guidelines.page

Get in touch

Have questions about your order, or a general enquiry?