Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Team via email at doubletake@ysm.ca

How can we help?

FAQ

Ordering

What size should I buy?

Since we are a secondhand store, the sizing can be different from one size to another. We always recommend checking the measurements available in the product description.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Can I cancel my order?

We completely get it, we change our minds too! We are able to cancel depending of the status order. Please contact us at doubletake@ysm.ca as soon as possible so we can see if your order can still be cancelled.

How can I donate to Double Take?

Thank you for supporting us, your donation makes the difference! Check our donation page for more details how to donate to us and after that, you can schedule an appointment for your drop-off donation.

Shipping, Returns & Exchanges

You can pick up our order at our store for free or get your order shipped, using Canada Post. You’ll be asked to select the delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship internationally?

At this time, we do not ship outside Canada. However, we are working on offering international shipping very soon!

What are the shipping costs?

Shipping charges for your order will be calculated and displayed at checkout.

What is your return policy?

Check our return policy for more details.

How long until I get my delivery?

All orders are processed within 3 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped with the tracking information. Potential delays might occur due to COVID-19.

Get in touch

Have questions about your order, or a general enquiry?