Monday to Friday
11:30 to 6:30 

Saturday to Sunday
11 to 6:00

Fitting rooms are now open!

Customers can now try on 6 items at a time and there will always be a store associate at the fitting rooms ready to assist.

Fitting room hours are:

Monday to Friday
11:30 to 5:30 

Saturday to Sunday
11 to 5:00

Now that we have opened the fitting rooms, all items in-store are FINAL SALE.

If you have any specific questions or inquiries please contact us via email at doubletake@ysm.ca or use our contact form.

If you have any questions regarding a current or future online order, please email us at doubletake@ysm.ca or use our contact form.

Of course!

If you would like to see online items in person, feel free to come into the store during our customer service hours;
Mon - Thur 11:30-6:00, Sat-Sun 11:00 - 5:30.

Ask any of our store associates for online assistance and they will lead you to an online staff member.

If you would like to see 10+ items, we would recommend to email us in advance with an approximate time you will be in the store and what items you're interested in. This just makes sure that we can guarantee you will have a staff member available to help you!

Monday-Friday: 11:30am-6:00pm

Saturday-Sunday: 11:00am-5:30pm

Note:

If you're interested in seeing some items, please arrive 15 minutes before the end of online customer service hours so that we have time to get your items and package your order. Thanks for your understanding.

Since we sell secondhand clothing, it's not guaranteed that the size tags on our garments will be accurate to their fit. For our online store, we take special care to provide accurate and extensive measurements of all garments/accessories posted on our online store. We always recommend checking the measurements available in our product descriptions.

For Pickup Orders: When your order has been packed in store you will receive an email stating that your order is ready to pick up. While orders are typically packaged day of, please allow up to 48 hours for your order to be ready for pickup.

For Shipping Orders: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

We completely get it, we change our minds too! We are able to cancel depending of the status order. Please contact us at doubletake@ysm.ca as soon as possible so we can see if your order can still be cancelled.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Please bring your confirmation email or a valid identification (A provincial photo identification or a driver's license) when you come to collect your order by the cashier.

You have 60 days from the day your order pick up notification email is sent to pick up your order at 310 Gerrard St E. After that, we can not be held responsible for storing your order.

Yes!

We are very proud to ship worldwide! If you are outside of Canada/USA we would recommend contacting us at doubletake@ysm.ca prior to purchasing as shipping/import tax rates may vary between countries

Shipping charges for your order will be calculated and displayed at checkout.

Check our online store return policy for more details.

All orders are processed within 3 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped with the tracking information. Potential delays might occur due to COVID-19.

You can volunteer with us in a few different ways.

Short-Term Volunteering
Some of our volunteer positions are on a short-term casual basis. These are called In-A-Pinch shifts. We have need of Retail Support Volunteers on the sales floor as well as Donation Sorting Volunteers in the back room. Please inquire about both of these positions here.

Long-Term Volunteering (6 month commitment)
If you are looking for a long-term position, with opportunities to team up with us on projects of your own, help out as an Upcycling Studio Support Volunteer, or simply to have more flexible and long term shifts as a Retail Support Volunteer or Donation Sorting Volunteer please inquire here. 

Long-term positions are at least 6 months in length with various weekly shift requirements. After applying, we will meet with you virtually to see if you are a good fit for our team and then you can get started with us!
If you are interested but have a full schedule, please still apply and we can accommodate you! 

We have several different positions available for those looking for short term/casual volunteering or a long term volunteer commitment. Peruse the positions and their descriptions on our Volunteer Page!

Our In-A-Pinch sorting shifts are some of most popular! If you cannot see a shift available that meets your schedule, then that shift is likely full. Please keep an eye out for future shift openings or cancellations. 

Yes. If you are scheduled for a sorting or retail support shift and are unable to attend, please cancel your shift at least 24 hours in advance so that another volunteer may have the opportunity to attend. Volunteers who regularly sign up for shifts and fail to attend them will be unable to sign up to volunteer with us in the future.

If you are having trouble with Volunteer Hub (recording your hours, making an account, etc) you can email Volunteer Resources at volunteer@ysm.ca. Please include any relevant information, including screenshots if possible, so they can help you out. 

Again, if you do not see the shift you want available, then it is full and we unfortunately do not have room to accommodate any more volunteers that day!

Yes, of course! If you are looking for a letter summarizing the hours you’ve volunteered at YSM please contact Volunteer Resources at volunteer@ysm.ca.

You can see an in-depth list of what donations we do and do not accept here.

In general, we accept all clean garments, linens, & shoes which are in good condition. We will accept clean items that are not in good condition only if they are candidates for our Upcycling team to improve for sale in the store. We also accept all housewares in good condition as well as working electronics. 

We do not accept large furniture items or car-seats for infants and children. We do not recycle non-working electronics at this time.

We accept donations Monday to Sunday from 10am-4pm at our warehouse doors in the YSM Staff Parking Lot behind the Double Take Customer Parking Lot. 

When arriving at the store, please walk/drive through the gates at the back of the Double Take Customer Parking Lot. Once you are inside the YSM Staff Parking Lot you will see a garage door on your left. Press and hold the doorbell button (for 3+ seconds!) and one of our warehouse staff or volunteers will come to assist you. 

Attention: You must see a warehouse staff member or volunteer when bringing donations. Please don’t dump and run. Due to theft and damage, donations left outside likely won’t make it to the sales floor.

Please do not bring donations outside of the hours of 10am-4pm. 

If you are unable to make it to our warehouse during donation hours, please email doubletake@ysm.ca and we will try to accommodate you!

No. We do not provide tax receipts for donated items. 

If requested, we will provide a letter to prove that an item was donated to us if the value of the donation is provided to us by the donor in the form of a receipt from the original purchase or a formal appraisal document.

No. You can bring food donations to the YSM food bank inside The Davis Centre at 270 Gerrard Street East. For more information about the YSM Food Bank, please visit: https://www.ysm.ca/get-help/food-bank/